Collaborative Public Management: Exploring public-social enterprise partnerships in conceptualising innovative models of user involvement in the co-design and co-delivery of public services
posted on 2023-08-30, 13:57authored byDavid Ndoh Tita
This study explores partnership working as a mechanism for effective public service delivery.
It investigates into how Public-Social Enterprise Partnerships (P-SEPs) can utilise innovative
models of user involvement and Service Innovation (SI) in the co-design and co-delivery of
user-led socially-oriented services to young adults (18-24) in East England. It identifies the
inability of P-SEPs to conceptually explore innovative models of user involvement and SI
when engaging young-adult end users in the co-design and co-delivery of user-led solutions
to `wicked` issues like `rough sleeping` as a gap in knowledge which I will explore three
interrelated research questions in filling.
This study draws conceptual inspiration from the network theory, the Pragmatic research
paradigm and the inductive-deductive research strategy in exploring the Concurrent Mixed
Method underpinned by Likert-scale questionnaires and semi-structure interviews as my data
gathering instruments. The emergent conceptual framework from my data analyses posits that
high users` perception of their involvement in the co-design and co-delivery of user-led
public services can engineer satisfaction, transformational outcomes and high service quality.
A fieldtrip provided the conceptual opportunity for me to explore three multiple-case studies
in gathering qualitative data through semi-structured interviews administered to staff as these
were coded, thematised and analysed using NVivo. Quantitative data from questionnaires
administered to end users were analysed using Excel. Evidence gleaned from both strands
was integrated and triangulated in complementing and enhancing my research findings.
This study challenges misconceptions and dominant ideologies which underpin user
involvement while making three interconnected contributions to knowledge. First, it extends
the frontiers of knowledge in the discipline by creating new insights and articulating four
innovative models of user involvement. Second, at the practical level, it contributes to the
ongoing debate on conceptualising, modernising and delivering more effective userengineered
public services by informing professional practice and policymaking. And third,
at the theoretical level, it contributes towards the development of a theory on user
involvement. It thus underlines the factual conclusion that high users` perception of their
involvement in the co-design and co-delivery of user-led outcomes can engineer high user
satisfaction, high service quality and transformational outcomes. It successfully re-positions the debates on user involvement on new conceptual and empirical grounds.
History
Institution
Anglia Ruskin University
File version
Accepted version
Language
eng
Thesis name
PhD
Thesis type
Doctoral
Legacy posted date
2014-02-03
Legacy creation date
2019-08-07
Legacy Faculty/School/Department
Theses from Anglia Ruskin University/Lord Ashcroft International Business School