North Essex community services review: service user and carer focus groups and final report

The consultations, which are the subject of this report, were designed to meet the need for more information on the views of individuals who were eligle to use the services already commissioned but had not done so. The satisfaction questionaires concentrated on providing information from a user perspective on contract performance. The consultations however, were designed to provide additional information on service user awareness of the support available, the priority given to employment support by professionals working in recovery based services, barriers to employment and any potential gaps in service provision.