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The (un)intended outcome of public sector performance measurement
journal contribution
posted on 2023-07-26, 12:40 authored by Andy Adcroft, Robert WillisPurpose: To consider the extent to which regimes of performance measurement in the public sector are fit for purpose, and the likely outcomes for public services and public sector workers of such performance measurement systems.
Design/methodology/approach: The article considers four key issues: the context and content of performance measurement in the public sector, the specific examples of health care and higher education, the limitations of performance measurement systems, and the likely outcomes of performance measurement systems.
Findings: Current systems of performance measurement in the public sector are unlikely to have a significant influence on improving services. The most likely outcomes of these systems is further commodification of services and deprofessionalisation of public sector workers.
Originality/value: The article builds on established literature and offers a systematic metaphor-driven critique of performance management in the public sector, and discusses the implications of this.
History
Refereed
- Yes
Volume
18Issue number
5Page range
386-400Publication title
International Journal of Public Sector ManagementISSN
0951-3558External DOI
Publisher
EmeraldLanguage
- other
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Legacy posted date
2011-05-24Legacy Faculty/School/Department
ARCHIVED Lord Ashcroft International Business School (until September 2018)Usage metrics
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