Parenting issues that may be addressed through a confidential helpline

This study identifies what parents might expect from a confidential helpline and highlights areas of parental concern in the task of child-rearing. A community sample of 424 families from four schools was collected. Although many issues raised concerned parents, those particularly cited were behaviour management, school bullying and drug and alcohol problems. It is clear that there is a perceived need by parents for input into the parenting process; parents were seeking information and advice rather than support. The question of which aspects of parenting can be developed, either through a helpline or other services, is discussed.