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Communication: the essence of care
chapterposted on 2023-07-26, 12:46 authored by Jayne Crow
This chapter considers how nurses communicate the dignity and repect that is the essence of healthcare and is the right of all service users in healthcare settings. Through the use of vignettes and examples it will encourage reflection on the attitudes, behaviour and situational influences that may compromise effective communication of these values, and will seek to focus the readers attention on strategies to enhance this key aspect of care.
PublisherOpen University Press
Place of publicationMaidenhead, UK
Title of bookCommunication skills for adult nurses
EditorsSarah Kraszewski, Abayomi McEwen